SIA "Kalmars Group" online store terms of use
Effective from: 12 November 2025
0. Parties and contacts
The online store https://comaply.com (hereinafter – the Online Store) is operated by SIA Kalmars Group (hereinafter – COMAPLY), reg. No. 40203267964, legal address: Elizabetes iela 45/47, LV-1010, e-mail: info@kalmars.lv, phone: +371 27797931.
1. Definitions
Organizer – a person who organizes an event and authorizes COMAPLY to sell tickets.
Buyer – a user of the Online Store who purchases a ticket.
Ticket base price – the nominal value of the ticket set by the Organizer.
Service fee – a fee charged by COMAPLY for ticketing services (agent fee).
Payment processing costs – fees of third parties, including Klix and banks, such as commissions and interbank charges.
Deposit – Organizer’s security in accordance with section 9.
Refund – repayment of money to the Buyer in accordance with section 8.
Chargeback – reversal of a card transaction in accordance with card scheme rules.
Large event and other parameters – as defined in section 9.9 and Appendix A.
2. Essence of the agreement
2.1. COMAPLY, on behalf of and for the benefit of the Organizer, provides ticket sales in the Online Store. COMAPLY does not set ticket base prices, seating plans or event content.
2.2. The rights arising from the ticket are determined by the Organizer. Complaints about the content and performance of the event shall be addressed to the Organizer.
2.3. COMAPLY is not obliged to reissue or compensate lost or damaged tickets, unless this is provided for in the Organizer’s policy.
3. Prices and payments
3.1. Different prices and price categories may be offered for the same event. Prices and availability may change until the payment process is started.
3.2. Before payment, the Buyer is clearly shown the total price, including the ticket base price, the COMAPLY service fee and, where applicable, payment processing costs.
3.3. Payment processing is provided by Klix and other certified service providers. Payment processing costs are transaction costs and are not considered as an independent claim of the Buyer against COMAPLY.
3.4. If payment is not completed within 15 minutes, tickets are automatically returned to sale.
3.5. In case of suspected fraud, COMAPLY may suspend or cancel the purchase.
4. Delivery
4.1. Tickets and the invoice are sent in PDF format to the e-mail address specified by the Buyer after receipt of payment.
4.2. The Buyer is responsible for providing a correct e-mail address and data. If tickets are not received within 1 hour, the Buyer contacts COMAPLY support to resend them.
5. Accounts and security
5.1. The Buyer is responsible for the access details of their account.
5.2. COMAPLY may restrict access if violations or security risks are detected.
6. Buyer obligations
6.1. It is prohibited to interfere with the operation of the Online Store, to perform mass data reading or automated scraping.
6.2. By using the Online Store, the Buyer confirms that he/she is legally capable and complies with these terms.
7. Limitation of liability
7.1. COMAPLY provides a technical ticketing platform and is not responsible for the content, quality, advertising or performance of the event.
7.2. COMAPLY is not responsible for the terms and actions of third-party service providers (payment institutions, banks, etc.), nor for indirect losses, including loss of profit.
7.3. To the extent permitted by law, COMAPLY’s cumulative liability towards the Buyer does not exceed the amount of the COMAPLY service fee received from the Buyer for the specific purchase.
7.4. To the extent permitted by law, COMAPLY’s cumulative liability for any claim does not exceed the COMAPLY service fee paid by the Buyer for the relevant purchase.
8. Order cancellation and refunds
8.1. Right of withdrawal does not apply. The 14-day right of withdrawal does not apply to tickets for a specific date or term.
8.2. Buyer’s error or regret (event takes place). No refund is made unless the Organizer has provided otherwise. If a refund is allowed, only the ticket base price is refunded; the COMAPLY service fee and payment processing costs are not refunded.
8.3. Event cancelled / rescheduled / significantly changed due to the Organizer. The Buyer is refunded the full amount paid for the ticket, including the COMAPLY service fee. All costs related to refunds (payment processing, interbank charges, etc.) are borne by the Organizer – they are deducted from the Organizer’s settlements or Deposit.
8.4. Refund channel and term. Refunds are made to the same payment instrument within up to 14 calendar days after (i) the Organizer’s notice and (ii) the availability of funds. Additional bank/card processing terms may apply.
8.5. VAT and credit notes. In case of a refund, a credit note is issued for the refunded amount. If the COMAPLY service fee is not refunded (section 8.2), no VAT adjustment is made for this part, as the service is deemed to have been provided.
8.6. Partial performance / force majeure. A proportional refund may be determined in accordance with the Organizer’s decision and applicable law.
8.7. Complaints / refund procedure. Requests related to cancelled/rescheduled events are submitted by e-mail to refunds@comaply.com or via the profile, indicating the order number and account details if a card refund is not possible.
9. Organizer security (Deposit)
9.1. Purpose. To protect Buyer interests and reduce refund/chargeback risk.
9.2. Application. A Deposit is mandatory for Large events and/or where COMAPLY requests it, based on risk assessment.
9.3. Small events. A Deposit is not required if the potential maximum loss does not exceed the Small event limit (see Appendix A).
9.4. Formula. Deposit = max(Minimum Deposit, X % × total nominal value × expected number of tickets sold).
9.5. Form. Cash payment to COMAPLY’s account or an irrevocable bank guarantee / insurance guarantee in a form acceptable to COMAPLY before sales start.
9.6. Use. The Deposit may be used to cover: (i) Buyer refunds, including the return of COMAPLY’s service fee (section 8.3), (ii) payment processing / chargeback costs, (iii) other Organizer debts towards COMAPLY.
9.7. Replenishment. If the Deposit falls below the set minimum, the Organizer replenishes it within 3 business days; otherwise, sales/settlements may be suspended.
9.8. Retention up to 120 days. COMAPLY may retain amounts payable to the Organizer for up to 120 days after the last event date to cover chargeback/refund risk.
9.9. Refund of Deposit to Organizer. After full performance of obligations, the remaining Deposit is refunded within 10 business days.
9.10. Parameters. The Large event threshold, X %, Minimum Deposit and Small event limit – see Appendix A; COMAPLY may revise them for future application.
10. VAT, invoices and accounting
10.1. Invoices for purchases are issued by COMAPLY or the Organizer, in accordance with the mutual settlement scheme.
10.2. In case of refunds, credit notes are issued in accordance with applicable tax legislation.
10.3. If the Service fee is not refunded, no VAT adjustment is made for this part of the service.
10.4. Invoices/credit notes are stored in the Buyer’s profile and sent by e-mail. If the Buyer is a VAT payer, they indicate their details at checkout.
11. Intellectual property and content use
11.1. The design, code and content of the Online Store are protected. Any commercial use without COMAPLY’s written consent is prohibited.
11.2. Links to third-party websites are for information only; COMAPLY assumes no responsibility for their content.
12. Data protection
12.1. Personal data are processed in accordance with the COMAPLY Privacy Policy.
12.2. Payment data are processed via Klix and other certified payment service providers.
13. Dispute resolution and applicable law
13.1. These terms are governed by the laws of the Republic of Latvia.
13.2. Disputes are primarily resolved through negotiations; if this fails, the competent court is that of COMAPLY’s legal address. Consumers retain the right to apply to the Consumer Rights Protection Centre or the European dispute resolution platform.
13.3. Consumers may use the EU online dispute resolution platform: https://ec.europa.eu/consumers/odr
14. Changes to the terms
14.1. COMAPLY may amend these terms. Amendments are published in the Online Store and apply to future purchases or new sales rounds.
14.2. For active sales campaigns, amendments may be applied where necessary for security, compliance or consumer protection.
14.3. For Organizers (B2B), material changes to pricing/procedures are notified at least 14 days in advance, unless changes are required for security or compliance reasons.
15. Availability
15.1. The current version of the terms is available at https://comaply.com in the "How to buy" section and in the Buyer’s account.
Appendix A – Operational parameters
Small event limit: 0 EUR (may be changed in COMAPLY internal configuration).
Large event threshold: 0 tickets available/for sale (threshold set by COMAPLY).
X % (for Deposit calculation): 0 % of the total ticket nominal value × expected number of tickets sold.
Minimum Deposit: 0 EUR.
Standard refund processing term: up to 14 calendar days after the Organizer’s notice and availability of funds.
